Please review the Warwick SU Complaints Policy before completing this form. Informal advice and guidance can be obtained from the Students’ Union Advice and Welfare office.
Confidentiality: Data and information collected during the complaints process will be treated as confidential. If the complaint indicates evidence of potential criminal activity or harm to an individual, Warwick SU reserves the right to break confidentiality. If there is a need to break confidentiality, this will be approved by the Warwick SU President or their representative. Complainants are expected to abide by the same rules and any breach of confidentiality will be investigated as a disciplinary matter. This information will be used for monitoring purposes and will be stored securely. Data will be retained in line with the Warwick SU Data Protection Policy and will be destroyed after seven years.
Withdrawing a complaint: You may choose to withdraw a complaint at any stage of the process. A decision to withdraw the complaint must be made in writing and submitted to complaints@warwicksu.com. In these circumstances the Students’ Union will assess the information submitted to identify any potential risks or legal responsibilities. If there is a potential risk the Students’ Union may continue to investigate and will retain information as outlined above. If there is no risk identified the Students’ Union will review whether there is any need to retain information, and if not, the information will be destroyed.
Anonymous complaints will not be dealt with. If a student wishes to remain anonymous they can submit general feedback using feedback@warwicksu.com.
Submitting the complaint: Please complete this form and submit it online. Your complaint will be acknowledged within three days. You will then be asked to supply any supporting material by email to complaints@warwicksu.com